National Nuclear Security Administration - Service Center Internet Site
National Nuclear Security Administration - Service Center Internet Site

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Office of Field Financial Management

Customer Survey

Dear Customer:

The Financial Services Department (FSD), wants to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the product or service that you received recently from our organization. We appreciate your business and want to make sure we meet your expectations.

1. Where is your office located?
NNSA SC   Site Office  HQ  M & O   Other  

2. In your most recent customer service experience, what was the principal form of communication?
In Person   By Telephone  Email  Other  

3. What was the product/service provided to you?
4. Tell us about your satisfaction with the following:
    Very
Satisfied		 Satisfied Neutral Somewhat
Dissatisfied		 Very
Dissatisfied		 N/A
  i. Phone/email messages returned promptly
  ii. Product/service delivered when promised
  iii. Product/service met needs/expectations
  iv. Staff appeared knowledgeable and competent
  v. Staff handled issues with courtesy and professionalism
  vi. Staff helped you understand any problems or delays
  vii. Any mistakes acknowledged and corrected promptly
 
5. If you were less than totally satisfied, what could have been done to serve you better?
 
6. Any other comments?
 
 

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration when providing products and services in the future.

If you have any comments or concerns about this survey please contact us by email to fsdsurvey@doeal.gov. or phone (505) 845-6888.

Thank you.

Contact Information:NNSA Service Center, P.O Box 5400, Albuquerque, NM 87185-5400  •  Or call (505) 845-6202 for assistance.

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